Privacy Policy
Effective date: October 14, 2025
Entity: Substats, Inc.
This Privacy Policy explains how Substats, Inc. ("Substats", "we", "us", or "our") collects, uses, and shares information when you use our websites, products, and services (collectively, the "Services"). By using the Services, you agree to the terms of this Privacy Policy.
Information We Collect
- Account Information: Email address, password, and basic profile details you provide when creating an account.
- Billing Information: Subscription and payment details processed by our payment provider. We do not store full card numbers.
- Usage Data: Logs, device information, IP address, browser type, and interactions with the Services for security and analytics.
- Cookies and Tracking: Cookies and similar technologies to provide core functionality and analyze usage.
How We Use Information
- Provide, maintain, and improve the Services.
- Process payments and manage subscriptions.
- Detect, prevent, and address fraud, abuse, or security issues.
- Communicate with you about updates, support, and important notices.
- Comply with legal obligations.
Sharing of Information
We do not sell your personal information. We may share information with trusted service providers who perform services on our behalf (e.g., payment processing, analytics), subject to appropriate confidentiality and security obligations. We may disclose information if required by law or to protect our rights, users, or the public.
Data Retention
We retain information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and applicable requirements.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. You can exercise certain rights through your account settings or by contacting us at hi@substats.io.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no security measures are perfect, and we cannot guarantee absolute security.
International Transfers
We may process and store information in countries outside your place of residence. When we transfer personal information internationally, we take steps to ensure appropriate safeguards are in place.
Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date above. Your continued use of the Services after changes take effect constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our practices, contact us at hi@substats.io.